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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. |
Recently my wife Jackie Marsh won a Dyna Fat-Bob in a charity raffle; the charity asked where we wanted the machine delivered, and we selected Gail's, based on a previous experience we had with the service department.
I am a retired funeral director; that profession is based virtually 100% on service, and I've always been very sensitive to the quality of service recieved from those with whom I do business. Unfortunately, top-flight service has gone the way of the old "Service" stations where you not only got gas, you got the windshield cleaned, the oil checked, tire pressures verified -- you got SERVICE! It is so rare as to be remarkable to see that quality of service today.
What a wonderful surprise it was to pick up that motorcycle at Gail's and to discover that there are still a few isolated pockets where SERVICE remains the standard of the business!
Our first contact with Gail's was when my wife crashed her Sportster and we took it to Gail's for repair. Service Department's Cheryl Tiedman's treatment of us was a precursor of the "serivce attitude" found throughout the establishment. Her interest in our every problem, her straightforward answer to every question - even when it wasn't the answer we may have wanted to hear - her professionalism, attention to detail and general extremely high quality of service were all exemplary!
When we went to pick up the motorcycle a salesman mentioned the chairty raffle they were running, and my wife bought two tickets - and won the bike!
Gail's did not sell us the motorcycle, and earned not a penny from us in any way. The service they provided, however, was exactly the same we should have expected had we purchased the most expensive, tricked-out Harley ever manufactured! Every employee treated us as though we were the only customer Gail's had ever had. Brian from the Parts Department rides the same motorcycle my wife had won, and took a great deal of time to show us everything about the machine, demonstrating possible upgrades that he'd made on his own bike. He was a great help in assisting Jackie and myself in selecting the accessories we desired, and was most conscious of getting the "mostest of the bestest for the leastest", insuring that every dollar we did spend was given full value.
At every turn we were met with smiles, offers of assistance and above all, a FANTASTIC SERVICE ATTITUDE from every single person we met at Gail's.
When we're ready to go for the Ultra Classic you can bet the farm that we'll be at Gail's front door, where fantastic service by great people is the hallmark!
Thanks for a great service experience,
Jim & Jackie Marsh
Overland Park, KS
Patriot Guard Riders
American Legion Riders
Freemason Riders
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I bought my first Harley, an 883L Sportster, from a friend this summer – I’m a new rider. When I had an accident with it a few weeks later, I knew where I had to bring it. Even though new to motorcycles, I had heard positive things about Gail’s HD, so took my Sportster there for repairs. Every aspect of the repair was explained well to me, a real novice! Kudo’s to Cheryl! Then, I was surprised when my Sportster was ready for me just two weeks later. THAT was great.
While at Gail’s Sept. 1, I ordered a few things for my Sportster, and also bought a couple of raffle tickets for muscular dystrophy, with the grand prize being a new Harley. Twelve days later, they drew my name out of the hat, and I won a 2009 Harley Dyna Fat Bob! Before it was ready to pick up, we talked with Brian in parts about accessorizing the new bike. I got a new catalog, and in-depth explanation of how to use it, then a personal “tour” of Brian’s own Fat Bob to show us how he accessorized his. This was way above the call and duty of any parts person I have ever dealt with anywhere, and so much appreciated! Brian worked with me via email and over the phone to get my new items on order.
The bottom line is that you have a new, loyal customer! The people there are Gail’s are the BEST.
Keep up the good work!
Jackie Marsh
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Hello Gail,
I just wanted to thank you and the team at the dealership for all the attention and care on the purchase of my new bike! I appreciate: Tom Allen giving me a great price; DW for handling all the paperwork and explaining all the optional programs, as well as Andy explaining the details of the bike and getting me with Brian in parts to accessorize it properly. I have to also mention that Jerry in Parts is the best when any question arises, he has always helped me; and finally Bobby and the service guys; they always take great care of my investment!
I am very happy with everything that the dealership has done to make this a great experience.
As I said to you yesterday, I appreciate you! We wouldn’t have the HOG chapter if not for you caring about us and I want you to know that we care about you and the dealership. It is not just about the price when making the decision to make a major purchase; it is about all the things I just mentioned and people like Roger and the rest of the team. Please feel free to pass my thanks on to all involved J
Again, thank you!
Scott Tidd
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Gail,
Thanks you for all you do. You have a great dealership and a huge heart. God Bless.
Ken Hill
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Just to let everyone at Gail's know that the 9/11 tribute ride was wonderful I don't ride as much anymore due to cancer. But i had to do this ride due to my son being in the military and for all the 9/11 victims. I have been on a lot of rides in the past and i have never been on one of Gail's rides before and will now look for rides coming from Gail's that was the best ride. Thank you
Renee Burger
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We just picked up our trike today and we couldn't be happier. Thanks Allan Kayser and the rest of the gang at Gails.
Robert Cook
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I just wanted to tell you what a fantastic group of people you have working for you. I am usually one that hates buying something new from a dealer because by the time i have purchased something, I literally hate the salesman and the dealer. From the time I walked in the door at your place I felt at ease and comfortable dealing with my salesman. I am sure you have put your salespersons thru training to be that way but I must tell you that I couldnt have been given a better salesman. Allan Kayser is one of those people that are just a delight to be around. I dont know where or how you ran across him, but I think he is a valuable asset to you team. All of the people that I delt with were a great group of people. Allen, Brian in parts, Josh in financing, and we cant forget Roger, what a hoot. I think I could hang with all of these people. They all seemed to actually love there job, laughing and joking and having a good time (In a professional manner of coarse). I cant remember ever having so much fun spending $19,000. The day after I bought my Road King, I went on a four day trip. Unfortunatly I didnt have my full license yet so I had to take the mustang( that really hurt leaving the hunk of crome at home). We went thru Arkansas, Tennesee, Alabama, Florida, Mississippi, and Louisiana. We stopped at every Harley store we ran across(guess I just had to at least look at a bike since i couldnt ride mine this trip). Not a store one compared with your selection or down to earth atmosphere. I am definately a lifetime customer as will be my girlfreind after she learns to ride. Better keep Allen around for a while thou, I think she likes him better than me! I think she had her eye on a sportster. Keep up the good work and i look forward to meeting the mastermind herself one of these days. We will definately be back in to visit our new found freinds.
Thank you and your entire staff,
Todd Dobbins and Renee Kon
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Eric,
Just wanted to let you know how refreshing it is to find a company where everyone is so enthusiastic, welcoming and helpful! It is a great marketing effort and one that will contribute to your continued success. Unfortunately most businesses behave as though they are doing you a favor by allowing you to spend your money with them. I look forward to being a customer for many years to come.
Michael Blake
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Gail,
I just want to give you some feedback and say thank you. I bought a Road King from you guys a year ago. People around town told me I might pay more at Gail's Harley Davidson. I think I got a great deal and paid less but even if I had paid more, every penny was worth it. You are one of the most incredible marketers I have ever seen. I love getting the newsletters in email, in my regular mail, the HOG chapter, etc. I love the parties you throw. My wife and I couldn't wait to don our leathers and come to Gailipallooza II. What a hoot! I even bought a $480 Harley jacket while we were there. I just wanted to give you some feedback and say we see what you do in the community and we see what you do to market and everything is so impressive. We love the emails and flyers and parties and contact. Your employees are fantastic! Eric sold us our bike. A wonderful young lady sold me my jacket at the party. The service department has been incredible. Everyone there is such a class act! Please keep being you! We love Gail's Harley Davidson!
I am a very happy customer and will tell anyone that Gail's is the only place to do Harley.
Ken Brantingham
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I had the pleasure of shopping at your store on Thursday after my wife finally, after years of begging, said that maybe I could buy a bike. Four dollar a gallon gas didn't hurt. Anyway, I had the pleasure of discussing the beginning rider program with Beth. She was great to deal with. She made me feel at home and I will probably be enrolling in the class because of the impression she made. Thanks
James Wood
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I read the very interesting article about you in the KC Star today. Just wanted to let you know I admire your efforts and wish you the best. I am the proud owner of a 2005 Harley Sportster 1200C and will be a customer of yours for a long time I hope.
Don Lynch
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Dear Gail,
Just wanted to drop you a note to tell you what a wonderful staff you have. My husband and I bought our first Harley and it was a pleasure doing business with you company. I felt NO pressure to buy, That was the best for me. I hate pressure, I have enough at work. Your staff was helpful and friendly.
Also thank you so much for employing our verterans. They are a very important group of people to me.
Thanks Again
Linda Barber
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Gail,
Hi! I read the article about you in the KC Star Magazine dated June 8, 2008. Much of the information I knew, while some of it I did not. I was delighted to see such a positive article about such a positive person! It only confirms that we made the right choice when we selected you as our 2006 American Marketing Association Distinguished Marketing Executive Award recipient.
Congratulations on all your success and keep up the good work!
Best regards,
Charlie Schwepker
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We want to pass along our praises to your team at Gail's Harley-Davidson. From Eric Myers, meeting you personally, and down through each department, even the guy that delivered our bikes, we were simply amazed at how wonderfully we were treated. Your team made our first motorcycle purchases one to remember. We laughed and had such a good time working with everyone. So thank you very much and rest knowing we will definitely refer our family and friends and will be true to our word when we say we'll be repeat customers. Thanks again and may God bless you all in your efforts to help others.
Joe and Regina Ford
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Gail,
Once again your staff has proved that your shop is all about CUSTOMER service.
I live 1.5 hours from your shop, I pass by the other two Harley dealers when I come to your shop. And the following example is why I don't mind the drive.
Because I live so far out in the country, I have gotten into the habit of calling first to iron out any potential problems with anything I need. I do this with every buisness I deal with.
So I called to see about the riders essential package for my bike, found out that this package was not in stock but that you would put one together. Also wanted the tall sissybar rather than the short one.
So I got to the shop and Jerry got everthing together and I was on my way. This was a Saturday.
Now this is where your staff (Jerry) really shined.
Got home and found that the sissybar was the short one.
As this was after closing time at your shop, I shot off an e-mail to Jerry and explained the situation.
Tuesday morning I got the call from Jerry in which he explained that he had put the tall bar in the mail, along with a return shipping label. Problem solved!!
I just wanted to write and let you know that because of you personally talking with me that day and the continued good CUSTOMER care I receive when I come in your shop, you will continue to get my buisness. And I will continue to be one of your most supportive customers everytime I'm asked where I do my shopping.
Have a nice day
Dennis Gardner
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I just wanted to tell you that Gail is the best! This excerpt from her website tells it all:
“Although awards are an important aspect in gauging achievements, success in business is also about cultivating fun and long-standing relationships with customers. “Having a first-class experience at the dealership and then returning and having another great experience – that’s what creates lasting relationships,” said Gail. “We strive to be the absolute best in customer satisfaction, loyalty, and mechanical service and the most enjoyable and fun dealership to visit on your Harley.”
I believe in a friendly business environment. If I enter any establishment, and detect unfriendly employees, I will contact the manager on duty and have some words with them. I am 51, and I am so tired of employees treating customers unfriendly and with indifference. Do they forget that without our dollars, they will not have a job?
Anyway, March, 2007 was when my wife and I entered Gails. We were former HD owners and wanted back on a bike. I heard Gail’s excellent marketing on the radio nad television. Heck, I live in Lansing, Kansas. Gail’s was probably one of the farthest dealerships from me. I knew after entering, that I would be spending my money with her. From the front door greeters, to the sales department (Willie is super along with Tom, etc.), to the finance manager, Activity Manager, Clothing and parts employees ( Go Levi !). They all exude the friendly fun demeanor Gail has. She truly leads by example.
In April, we left with a 2007 Road King and still love riding it. We do not get to Gails often due to the distance. But her place is an experience that all should partake in!!!!!! She is the greatest!!!
Thanks,
Barry Shultz
Lansing, Kansas
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"I just bought my first Harley Fat boy. I knew I wanted a bike and I really wanted a Harley but I figured I would have to settle for a Jap bike, I was so nervous going into a Harley Dealership thinking it was only a dream to have a Harley that I really wanted. I met a nice sales man that made me feel conformable right form the start showing me everything I wanted to see and explaining everything I asked to let me feel more comfortable every minute. Then it was time for seeing if a could get financed!!..I was soooo easy I GOT APPROVED! I never thought I would ever be considered for a Fat Boy!!! I am very pleased with the whole experience from the time I entered to the time I left. I am now a proud Harley owner. Thanks to everyone at Gail's."
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| By: Darrell Baldwin city ,KS |
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"This is my second bike form you.my first was a Buell XB12R, i loved that bike but i wanted to be back on a Harley. so i took my Mom in to your dealership to buy a shirt. it was her that told me to just ask ans see if they would take my bike in for trade. well Allen made me a offer that i could not trun down! so i ended up leaving with a 2009 FXD.. Your dealership is the best one that i have ever been with! Even the one i worked for back in cali. thank you again and i look foward to doing more business with you.
Sgt Brashear, USMC"
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| By: Charles Kansas City ,MO |
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"Haven't been to your store,but have heard it was great place from friends.So when the weather gets better going to ride up to see you all. Randy"
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| By: Anonymous Erie,KS |
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"My husband and I want to say what an awesome experience we had at this dealership. Andy was so helpful and the rest of the staff was so very nice and seemed to care about every aspect of the sale. We just came back from browsing at the dealership in Joplin and I can say there is no comparison. We still need a few things such as a helmet, coat and windshield. But we left telling ourselves we would rather wait and make the drive to Gails, even tho it is over 100 more miles to drive because we had such a wonderful experience there. See you soon.
Donald(Gene) and Tina Gaches"
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| By: Donald & Tina Pittsburg,KS |
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"Gail, Once again the dream team of Andy and Tom Allen made my second purchase of a motorcycle from your store one of the best experiences, and I finally got the chance to meet you! You and your team are the greatest and I lookforward to our continued friendship! "
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| By: kent grain valley,MO |
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"One of the best dealerships i have ever steped foot into. My quest for a new bike started in september of 09. I have always rode cafe style bikes and now that i'm getting older decided to go with a cruiser, but wanted something a little different. Never thought i would buy a harley but the dealership made all the differance. I checked out a few other dealers in town, I won't mention any names, but the experiance was not very impressive, being in sales myself i can say the experiance at the other dealerships was poor at best. It seemed as if they didn't really care if they sold me a bike or not. I came into Gails not knowing what to expect. I walked in and was greeted by "Andy". Andy didn't treat me like i was some guy just looking around, even though when i came in, i told him "i'm just looking" as we all do. he asked what i was looking for. i explained to him my situation and explained i'm in no hurry, and that i was just checking out prices. i didn't see anything on the floor that really caught my eye, so Andy took me upstairs, where there were a few hundred bikes and walked me thru every bike in the room. as we were heading out, out of the corner of my eye there was a new bike that caught my eye. A 2010 superglide custom, in black ice pearl. we stopped and talked about the bike for a few minutes. i sat on it, we started it up. I explained to Andy i wasn't really looking for a new bike. i was really looking for a used bike, because i didn't want to spend a lot of money. Andy understood and we talked a little more. i explained to Andy about the bike i was currently riding and told him what i needed to get out of it to make something happend on a new bike. Without even seeing a picture of it he said he will get me a bid, just on my honest word that my bike is everything i say it is. I found that very odd since every other dealer couldn't even give me a ballpark figure unless i brought them the bike first to do a complete evaluation of it. Andy said it would take a few minutes to get this number. I explained to him that i didnt want to keep him any longet than i had because odds are i wont buy anything right away. i told Andy to get the bid for my bike and call me with it and i would come see him the next day. Andy called me back in less than 30 minutes with the bid, which was more than i was asking. I told Andy i will come see him in the morning. The next day I walk into the dealership at 9am (opening time) and to my surprise the new bike was sitting on the show room floor all cleaned up and ready to go out the door. I explained to Andy that i wasnt prepared to buy the bike and again he agreed with me and said lets just sit and talk. he asked me what i was looking for in a bike. i told him the bike fit everything i needed in a bike, except a few things like forward controls and taller handle bars. he said no problem in 30 minutes he had everything priced out and put an offer in front of me. I was shocked. not only was i not ready to buy a bike but Andy picked up on all of my buying signs and put everything in front of me, exactly the deal i was looking for. At this point how do you pass it up. So needless to say I now own a 2010 superglide custom in black ice pearl, with forward contols and 16 inch ape hangers. it is the perfect bike. And i would have never bought it if i wasn't in this dealership with the right sales guy who understood and listened to what i said. The best experiance i have ever had buying a vehicle anywhere. Thanks Andy, and thank you Gail ! Its not the bike that sold me. It was the differance at the dealership !"
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| By: Kal gardner,KS |
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"If there were a higher star rating, you would recieve it from me.
being in your shop and buying one of your bikes was, by far one of the most memorable experiances i have had in a very long time.
thanx,
Steve"
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| By: Steve Phoenix,AZ |
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"Hi, I'm Brenda DeGroot the gal who bought the Black, 2010 Street Glide Saturday night 11/14/09.
I will call Eric Tuesday morning so we can talk about when I can pick up my new "Harley". I am sooooo excited and so happy I can hardly stand it, even with the bad weather we are currently having.
I want to thank everyone for all your help Saturday, Eric / Michael / Tom / Brian / DW and FatBoy ---- you all were very nice to work with and made my experience of buying my first Harley a GREAT one!!!!!
I will call you Tuesday morning or you can call me at 913-522-4229.
The only thing that I was hopeing for was a bigger break on put on the accessories that I added to my new Harley. It's okay thou because I spoke with my brother's and nephew and they feel like they can put all the accessories on my new Street Glide. I can save the $400 labor fee for putting on more accessories or I can use that money towards my Kansas sales and property tax.
Thanks again, I am very pleased and can't wait to ride!!!!
Brenda DeGroot"
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| By: Brenda Lenexa,KS |
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"I recently puchased my first new bike at gails and the service i got while in this process was the best i have ever had,the way the sales dept and financing dept handled my buy was above and beyond the high 5 star rating i gave. i want to give special thanks to my sales lady and everyone else that did this i couldnt be happier with my new big boy bike"
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| By: Jerry Kansas City,MO |
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| By: Anonymous Pleasant Hill,MO |
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"Just wanted tell you about the great service that we received from Samantha Hillsman at your dealership. A little history,my wife and I and our 5 kids,are full time missionaries with a group called Team Xtreme, we performed at your dealership a few years back. Anyway since we are missionaries, and we do not have a "real" job lol, money is very tight. I have always wanted a Harley,but due to the finances I have not made a purchase because Diapers and food come first. My wife wanted to bless me with a small token and wanted to know if I wanted a HD mouse pad for our anniversary, so of course i said yes. Our anniversary was on the 18th of October and we were going to come into the dealership on the 16th but my wife went into labor!!!! She gave birth to our Youngest Miriam, so a week later on October the 23rd I brought my middle three kids in to the dealership to find our mousepad, and that is when we met Samantha Hillsman, and she made us all feel really welcome. Bringing three young kids to a HD dealership is pretty brave!!! I was looking at some of the T shirts and my oldest son said that he needed to go to the bathroom and I asked Samantha where the bathroom was and then she offered to show him where the bathroom so i did not have to take the other two kids with me as well. We were there for a little over an hour just lookin around and when Samantha was not assisting other customers she was talking to my kids and myself making us feel even more comfortable. When it was all said and done We had spent a whopping $17.00 but she made us feel like we were your best customer and had just spent 20-30 thousand dollars even though we had not. That little shopping trip blessed us so much and my kids and I had a great time and they each got a little goodie bag as well with a sticker, pen and key chain!!!! My family and I want to thank you Samantha Hillsman, for making our little shopping trip fun, productive and enjoyable. Gail if and when I am able to buy a Harley I am goin come to you for the only reason that I am sure that if I get treated with that much respect for spending $17.00 I know how I am am going to be treated when I make the big investment of a HARLEY in the future. Thanks again and GOD bless!!!! BUBBA, Nathan, Luke and Esther Dowling"
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| By: BUBBA Lees Summit,MO |
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"Holy Cow, well now it will be, Holy H.O.G. we have never had such a fantastic time while spending money on something we have always wanted. Brenda and I want to thank Diane, Sammi Jo, Brian and Josh for the unbelievable service and feeling of belonging. Diane, you're the BEST, your knowledge and down home country touch clinched a deal that wasn't even in the making when we came. We truly did feel like family from the time we walked in the door until and including the hugs before we left with our awesome Harley Trike!! Thanks Gail for being everything your reputation says your company is.....and more!!!! Jeannie Rhodes/Brenda Teegarden"
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| By: Jeannie Kansas City,MO |
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